Modern Day Maven Policies
We are so excited that you’re looking to book an appointment with us or that you’ve already booked one with us! We can’t wait to meet you or see you again.
In order to provide you with the best possible services and ensure our staff are ready to greet you with the appropriate level of notice and time set aside for your services, we ask that you kindly review this page carefully in conjunction with our Cancellation Policy below.
Pricing and Fees
The pricing noted on our website and on the Services page sets a general price guideline only. The fees per service will depend on hair length, density, hair history, product required, and length of the booking.
Consultations
All of our appointments start with a consultation before your service. As we are a boutique salon and we reserve the entire studio for you, there is a $50 consultation fee inorder for us to reserve the time slot. If you decide to move forward with the service, the $50 will be applied to your service or a product that we carry. We do our best to be very transparent during our consultations as to what is achievable in one session or in multiple sessions.
Be realistic with your expectations and we will do our best to help you manage your expectations too by giving our best opinion on what is achievable for you.
If, during the consultation, we find that your hair history (for example, previous use of box dyes, perms, straightening, etc.), has compromised or damaged your hair such that the service you want will not achieve the results you are aiming for, we will discuss that with you and first try and come up with a solution. If it is not possible to meet your expectations, we may refuse services and cancel the appointment in your best interest. We only want what is best for you and your hair and we will never provide you with a service that is risky. If there is risk involved and you decide to proceed, and your stylist is willing to proceed, then you may be asked to sign a waiver releasing Modern and its staff from any and all liability in relation to the service you ask us to perform.
If you would like us to conduct a full stand-alone assessment of your hair before your appointment, free of charge, please contact us as consultations must be booked by our front desk.
Booking Colour Services Longer Than 3 Hours
Long color services require a 50% deposit to hold the booking because we want to devote the right amount of time to these services. Please contact us to leave your deposit after you book online. If you book online and you do not call to arrange for your 50% deposit, and we cannot reach you to obtain it 3 days before your booking, your booking may be canceled. Unfortunately these services take a chunk of time from our very experienced stylists and we need to ensure their time is utilized appropriately.
Service Re-Do’s
If you want to request any type of “re-do” to a service already provided to you, please call us to discuss and please notify us within 48 hours after your initial appointment.
We do not issue refunds on our services.
Any “re-do” must be requested and completed within 14 days of the initial service and with the same stylist. We reserve the right to refuse a “re-do” for various reasons, and including but not limited to, if the result you sought was achieved the first time or if the stylist discussed with you the possibility of our inability to achieve the result you wished to achieve.
We will not provide any “re-do” services if you or another stylist makes any adjustments to your hair after the original services were provided to you.
Colour fees may apply for “re-do’s”, depending on the situation.
If a “re-do” is requested because you have changed your mind about the look you wanted to achieve, regular colour fees and hourly rates will apply.
To avoid a “re-do” you should always use professional products to maintain your hair, and hair colour. Drugstore products can affect the longevity of your colour and integrity of your hair. You can choose from a wide array of professional hair care products at our Modern Day Maven Online Shop.
Some complex or corrective color services may require multiple visits/services to achieve optimal results by our very experienced stylists. Your stylist will discuss your goals with you and plan the number of sittings needed with you directly.
Optimal colour services cannot be achieved if you have box-color or henna present in your hair since both box-color and henna have an inconsistent nature and can react poorly with professional hair colour, leading to unpredictable results.
Late Arrival Policy
Please try not to be late or if you are running late, please contact us to let us know as soon as possible – we will do what we can to accommodate the services you booked, but keep in mind that we may have to reschedule your appointment or may not have time to complete the entirety of your service. Late arrivals can result in reduced service time or a canceled appointment, and it will very likely cause you stress and anxiety and impact your stylist’s time with other clients.
If you are 15 minutes late or more, for your scheduled appointment, we will not be able to guarantee that you will receive the full services scheduled and it may result in your appointment being canceled or altered.
Our policy for “no shows” is a fee of 100% of the appointment fee. We will then make a note of the no show, and if it is repeated, future appointments may not be approved.
Cancellation Policy
Cancellations & Rescheduling Requests:
It is always best to contact us as soon as you know you have to either reschedule your appointment or cancel it.
We will only charge a fee if you do not cancel your appointment in accordance with our Cancellation Policy. In the event that you have to cancel or reschedule an appointment, we require a minimum 48 hours notice. Please advise us at least 48 hours prior to the commencement of your appointment to avoid cancellation charges noted below.
General
Additional Guests
We also ask that you do not bring any guests to your appointment. If their name is not in our schedule, they will not be permitted entry into the salon.
Children
If you have prior permission to bring a child with you to your appointment, given the dangers associated with some of the tools and chemicals required for many of our services, including sharp objects such as scissors or chemicals such as bleach, we ask that children be accompanied by adults at all times, and carefully monitored.
Valuables
As there are chemicals used for processing hair colour, it is advisable that you leave all valuables such as earrings, brand name purses and high-end garment pieces at home or in your car. Modern Day Maven is not responsible for any damages including stains and lost or stolen items during your visit with us.